PATIENT RESOURCES

Our office uses an electronic health record that allows enhanced patient experience through efficiency, accuracy, improved patient physician communication, and coordinated billing management.

Patient portal has multiple functions. Patients have access to their health summary and are also able to view lab results. Patients may also send messages to the practice, request, cancel, or change an appt. They are also able to fill out new patient information, see current statements, and make payments through the portal.

We welcome new patients and try our best to accommodate requests for appointments. For urgent issues and emergencies, we offer same-day appointments. To make an appointment, please call our office. Appointments can also be requested through the patient portal by established patients. We ask our new patients to arrive at the clinic at least 30 minutes prior to their appointment as it takes time to complete the new patient information. You may also fill out the questionnaire on our patient portal. We also request that you bring a copy of your insurance card and your driver’s license.

Payments expected at time of service are co-payments, deductibles, and entire prior balances. Please be aware that the balance of your claim is your responsibility. We are not a party to your insurance contract. We also offer affordable prices for self pay patients, please call our office for more details. For your convenience, we accept all major credit cards, debit cards, and most health savings account cards. Payments can also be made through our patient portal. If you have received a bill from a lab or an imaging center, please contact them directly, we are unable to provide assistance for invoices not sent by us.

All chronic conditions require regular follow-ups, and most medications need to be monitored. Medication dosage requirements may change depending on the change in condition. Some refills also require labwork, therefore the best time to request a refill is at your follow-up appointment. If you fail to do so, our preferred method for refills is to have your pharmacist send us an e-prescription request. We will take care of your request provided that you have been compliant with your follow up appointments. Refill requests are taken care of during regular business hours. Please allow 4 to 5 business days for us to take care of your request. Please be advised that any requests for medication changes and new medications cannot be handled over the phone and requires an appointment.

Prior authorizations in our opinion are barriers to patient care. Nevertheless, many insurance companies, especially the HMOs, require prior authorizations for certain medications. In such a situation please contact your insurance company to find out what substitutes may be available. If none are available we will do our best to obtain needed authorizations. Please understand that it takes time for authorizations to go through, so be patient and communicate regularly with our staff.

We as your primary care physicians coordinate your care, we are able to take care of most of your issues but may refer you to a specialist if deemed necessary. Please understand that to come to that conclusion, we need thorough understanding of the disease process and the reason for referral which requires an appointment. Many health plans, especially HMOs( health maintenance organizations) with narrow networks require a referral in place before the specialist is seen. With different networks for different insurances it is hard to know which specialist may be in the panel of your insurance. We ask that you to call your insurance and provide us with the name of  the specialist of your choice and we will gladly take care of the referral process. Please be advised that we cannot issue retroactive referrals. Please allow 4 to 5 business days for the referral process to go through. Please call your insurance and make sure the referral is in place before you make an appointment with the specialist.

For your convenience, we provide on-site blood draws. If your insurance requires you to go to a specific lab, please notify us so that the blood is sent to that specific lab. Results are usually back within a few days, some test results take may take up to 2 weeks. Our staff will call you with all normal results. For abnormal results we ask you to make an appointment to discuss results with the physician and to formulate a plan of care.

For all radiology requests, we give you an EMR generated order which you may take to the facility of your choice. Radiology results are back a few days after you complete the test. Our office staff will call you with all normal results. For any abnormal results, we ask that you make an appointment so that we may address your concerns and answer your questions.

Completion of certain forms such as FMLA (Family Medical Leave Act), long term care, and life insurance require careful consideration and a significant amount of our time and require our signature because are responsible for the accuracy of the information provided. Most forms require an update of your medical information and an examination. Therefore, we ask that you make an appointment and we will fill out the form as part of an office visit.

As your primary care physician we coordinate and oversee all home health services, provided by the home health companies.

You may request your medical records for a fee, the amount is calculated depending on the information that must be provided.

The Physicians are available by paging through the answering service, we request that all non-urgent matters be taken care of during regular business hours.

We accept the wide variety of insurances. It is impossible to list all the insurances, however, here’s a list of some insurances we accept (You can locate this list at the bottom of the page). If you do not see your insurance on the list, please call and our staff will be happy to assist you. We also encourage you to call your insurance company to make sure that we are in network for your insurance so you can get a better understanding of your benefits i,e  what services may or may not be covered.